Proceedings of the International Interdisciplinary Conference, Vienna

JOB SATISFACTION, JOB MOTIVATION, AND EFFICIENCY IN WORK PERFORMANCE OF THE HOTEL EMPLOYEES: A CASE OF THAINUM RIVERSIDE HOTEL, THAILAND

KANOKPORN LEKSUNG, SUDAWAN SOMJAI

Abstract:

The main objectives of this research were to study job satisfaction, job motivations, and efficiency in work performance of employees in the Thainum Riverside Hotel, Thailand and to analyze their demographic profile on their job satisfaction, job motivations, and efficiency in work performance. This study employed a quantitative research methodology. A questionnaire was used to collect the data. The collected data were then analyzed with descriptive analysis including frequency, percentage, mean, standard deviation, and t-test. The sample included 100 employees of the Thainum Riverside Hotel. The research findings showed that the overall satisfaction of the employee on their job was at a high level and their satisfaction on the rate of remuneration was rated the highest, followed by that on superordinate, and the characteristics of their job. In terms of their job motivation, it was found that their motivation was at a high level. The most rated motivation was the unique characteristics of their job, followed by incentives and benefits. As for the efficiency in their work performance, the findings indicated that the work performance of these employees were high. This was evidenced from the compliments from colleagues and superordinate and the achievement of the goals.

Keywords: Job Satisfaction, Job Motivations, Efficiency in Work Performance

DOI: 10.20472/IAC.2018.001.008

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