THE QUALITY OF HEALTH SERVICES IN BECHAR PUBLIC HOSPITAL INSTITUTION
HAYAT BELAID, AHMED BOUCHENAFA, ABD ELKADER BARICH, KARIMA MAAZOUZI
Abstract:
Rrecently, the heath sector is given a great interest and at all levels and the subject of health services’ quality becomes of an international increasing interst.So, hospital institutions try to provide health services with a high quality to achieve the maximum possible satisfaction for the patient.This research aims at studying the fact of health services quality in public hospital institution for the town of Bechar and its impact on patient’s satisfaction, basing on the dimensions of quality of health services (Tangible, Reliability, Responsiveness, Assurance and Empathy).
Keywords:
Quality, Quality of health services, Dimensions of quality of health services, Patient satisfaction, Public hospital institution
DOI: 10.52950/SS.2015.4.2.001
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APA citation:
HAYAT BELAID, AHMED BOUCHENAFA, ABD ELKADER BARICH, KARIMA MAAZOUZI (2015). The Quality of Health Services in Bechar Public Hospital Institution. International Journal of Social Sciences, Vol. IV(2), pp. 1-14. , DOI: 10.52950/SS.2015.4.2.001
Data:
Received: 3 Mar 2015
Revised: 22 Apr 2015
Accepted: 6 May 2015
Published: 20 May 2015
Copyright © 2015, Hayat Belaid et al, hayethayet820@yahoo.fr